panen Platform Privacy Notice

This page describes what we collect when you use panen and how we keep that data protected. Our privacy practices apply to all users accessing our sportsbook, live-dealer tables, slot games, and esports markets via Android, iOS, or desktop. We collect only the information necessary to verify your account, process payments, settle bets, and comply with legal obligations.

We take data security seriously. Your account password is encrypted. Your payment details are processed through certified gateways and not stored on our servers. Your betting history is private and visible only to you and our compliance team when required by law. We do not sell your data to advertisers or third parties outside our payment processors and regulatory partners.

This notice applies wherever panen is legally available. If you are in a jurisdiction where our services are not permitted, you should not access panen. Our data handling follows standard encryption and privacy best practices, though our servers may sit outside your jurisdiction.

What data we collect on panen

We collect data in five categories: account information, payment information, betting and gaming history, device and usage data, and communications.

Account information

We collect your email address, password (hashed and encrypted), full name, date of birth, phone number, and ID number. This information is required to create your panen account and comply with KYC (know-your-customer) regulations. We also request a photo of your ID before your first withdrawal. This data is stored on encrypted servers and accessed only by our compliance and support teams.

Payment information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, and timestamp. We do not store your full payment credentials—your bank details or e-wallet credentials are processed by our payment partner and not kept on our servers. Your withdrawal requests are logged with the amount, destination, and settlement timestamp.

We do not store credit card numbers

Payment processing on panen uses certified third-party gateways. Your card or e-wallet credentials never touch our servers. We see only confirmation of successful or failed transactions.

Betting and gaming history

We log every bet you place on our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports), every spin on slot games, and every hand at our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger). This history includes the stake, odds, outcome, and settlement time. Your betting history is visible to you in your panen account; it is never shared publicly or with other users.

Device and usage data

We collect basic device information: your operating system (Android or iOS version), browser type, and IP address. This data helps us detect fraudulent access and optimize our platform for different devices. We also record session duration and game load times to track performance. We do not track your location, contacts, photos, or calendar.

Communications

If you contact our support team via email or through the panen app, we keep records of your inquiries and our responses. You control push notifications in your panen settings—we send alerts for upcoming matches (Liga 1, Piala Indonesia, Piala AFF) and game releases only if you enable them. You can disable notifications anytime without affecting your account.

How we use and protect your data on panen

We use your data for five purposes: account creation and verification, payment processing and fraud prevention, bet settlement and reporting, legal compliance, and platform improvement. We do not use your betting history for marketing profiles or sell it to third parties. Your data is encrypted in transit (via HTTPS) and at rest on our servers.

  • 1
    Account verificationPurpose 1

    We use your name, ID, and phone to verify you are a real person and prevent duplicate accounts or fraud.

  • 2
    Payment processingPurpose 2

    We share transaction data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, and banks) to confirm deposits and withdrawals.

  • 3
    Bet settlementPurpose 3

    We use your betting history to settle bets, calculate winnings, and generate your account statement.

  • 4
    Legal and tax compliancePurpose 4

    We retain your account data and betting records to comply with tax and anti-money-laundering regulations. Data retention periods vary by jurisdiction.

  • 5
    Platform improvementPurpose 5

    We analyze aggregated, anonymized data (not linked to your name) to improve game load times, app stability, and sportsbook odds accuracy.

We encrypt your data, we do not sell it, and we keep it only as long as necessary to serve you and comply with law.

panen privacy team

Your rights on panen

You have the right to request access to your personal data on panen. You can download your account statement, betting history, and deposit/withdrawal log from your account settings. You can also request deletion of your account; we will remove your personal data within a reasonable timeframe, though we may retain betting records for legal compliance.

You can change your password anytime from your account menu. Use the password reset link on the login page if you forget it. We send a reset code to your registered email. You can also update your phone number or email address in your account settings, though identity changes (name, date of birth, ID number) require support verification to prevent fraud.

You control your notification preferences. Push notifications for upcoming Liga 1 matches, Piala AFF fixtures, or new game releases can be enabled or disabled in your settings. You can also opt out of support team communications (though we may still send account security alerts if needed).

We do not use cookies for tracking or profiling on panen. We use session cookies to keep you logged in during your visit. You can clear cookies from your browser settings anytime. Our platform does not integrate with social media or external analytics that would track you across websites.

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